Business Process Outsourcing Services for the Healthcare Industry

Let Our HIPAA-Trained Team Manage Your Back-Office Tasks

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The healthcare sector is a competitive and demanding industry. You and your team are pulled in countless directions, which makes managing daily operations challenging. There’s also little time available to research and implement technology to increase office efficiency and improve profitability. That’s why Avalon created our Business Process Outsourcing services specifically for businesses in the healthcare industry, such as hospitals, health insurance companies, doctors’ offices, and pharmaceutical companies.

Our BPO services help transform the way you do business, as the management of a variety of business processes – including secure print and mail, document imaging and scanning, and managed office services – is shifted from your team to ours, giving you an advantage over your competition. By utilizing our HIPAA-trained employees, state-of-the-art technology, and efficient processes and procedures to manage all these back-office tasks on an ongoing basis, you can save time and money, and most importantly, your hardworking employees can focus solely on their jobs.

Our Business Process Outsourcing (BPO) services for the healthcare industry include:


Managed Secure Print & Mail for Healthcare Companies

Avalon is a HIPAA-compliant, SOC 2 Type 1 certified vendor, so our healthcare clients can depend on us to preserve the confidentiality of protected health information (PHI) and personally identifiable information (PII) through every phase of printing, fulfillment, shipping, and delivery.

As a managed service, our team is available to help you on a daily, weekly, or monthly schedule to ensure your EOBs, EOCs, patient notices, medical bills, insurance statements, and any other private notifications reach your patients, vendors, and partners quickly and securely.

How we secure your data:

To ensure the privacy of your sensitive data, all Avalon locations are secure facilities and not open to the general public, and our HIPAA-trained employees are required to sign a non-disclosure confidentiality agreement as a condition of employment.

Additional security measures include:

  • Continuous data encryption
  • You maintain 100% ownership of your data
  • Document barcodes enable postal discounts, mail tracking, and 100% accuracy

Managed Document Scanning for the Healthcare Industry

While healthcare information is increasingly being captured electronically, paper records remain. And those records, according to state and federal laws, must be retained for several years – which can take up a lot of premium office space and cause an abundance of headaches for staff members. There are thousands of HR files and financial documents that need to be organized and kept for compliance requirements as well.

That’s why Avalon offers document scanning management for healthcare-related businesses across the U.S. We can assist you by transforming older documents into an easily searchable database – and continue to scan and index future documents on a daily, weekly, or monthly basis, so you stay organized, efficient, and compliant.

While document scanning sounds simple, it’s a time-consuming process that includes:

  • Assembling and organizing paper files
  • Ensuring hard copy documents have no staples or folded corners
  • Applying metadata to enable keyword searching
  • Manually reviewing each electronic page against the original to ensure accuracy
  • Embedding OCR technology
  • Performing several other laborious tasks

Our experts can customize a document scanning solution to manage your current and future scanning needs on a daily, weekly, or monthly basis, so your business can work more efficiently, and you can save time and money.

Managed Office Services for Healthcare Clients

Managing daily tasks is difficult for every business, but for hospitals, doctors’ offices, insurance companies, and other healthcare businesses, being distracted from one’s main duties can be especially challenging. Through Avalon’s managed office services (MOS), we not only manage your administrative tasks, we also save you hard dollar costs by streamlining invoicing and implementing cost recovery systems and procedures.

Our managed office services include:

  • Mailroom services
  • Document scanning, printing, copying
  • Reception
  • Courier, logistics
  • Print operations management
  • Equipment and supply management
  • Cost recovery management
  • Records management
  • Backup staff

To see if MOS is right for your business, Avalon can perform a detailed audit of your current systems, processes, volumes, and expenses, then customize back-office solutions, recommend and install equipment and software, and place people in your office to help ensure daily operations run seamlessly.